Return Policy

1. Can I return my product?

- We accept returns within 30 days of delivery.

- The refund will be based on the merchandise value on the original purchase invoice. Generally, customers should be responsible for the cost of any returning items.

2. How do I return?

- Contact our customer service representative by emailing us at [customer@ruisse.com], including your order number, the item(s) you wish to return, and the reason for the return.

- Place the item(s) in the original packing and seal the parcel securely.

- Drop off your package at the local post office.

- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

3. Return Conditions

- You have 30 days to decide if an item is right for you. If the item is not suitable, you can return it to us within 30 days of receipt.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without contacting us first.
- We do not accept packages returned using Cash on Delivery (C.O.D.) service. Return shipping charges are non-refundable.
- We do not accept returned items that are on sale. ALL SALES ARE FINAL. FINAL SALE: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.

4. What is the return address?

If you wish to return the items to the nearest return address, please send an email to [customer@ruisse.com] from your account. Our customer service representative will respond to you within 24 hours.

 

 

Refund Policy

1. Time

We gladly accept returns within 30 days of receipt for items in new condition.

2. Method of Refund

We would refund to your original payment method. That's to say, if you used credit card to pay, we would refund to your credit card.

3. Product Condition

Returned items must be in new condition and with its original package.

4. Refund Contact Info

Email: customer@ruisse.com

5. Charges

Customers are responsible for return shipping costs.

ATTN: For any return, please contact our customer service before you send the package back. We do not accept returned items that were sent back by you directly without contacting us first.